FAQ's for Owners
Q: Does Holiday Rentals Mauritius charge commission on bookings?
A: No, Holiday Rentals Mauritius will not charge any commission on bookings. Simply pay the 3 monthly or annual subscription fee and all income on bookings received is yours!
Q: How can I increase the number of enquiries I receive?
A: One of the key selling points of a listing is the photos. Ensure that you include quality photos of your property and try not to duplicate. Make the main photo as appealing as possible, as this is the first impression that a prospective tenant will get. Remember that you are presenting to a holidaymaker so try to highlight the main features through your photos (swimming pool or tennis court etc) as well as the property itself. Have detailed and accurate pricing and be sure to update the availability calendar. It is also important to have a detailed property description which sells the property to the prospective tenant, again highlighting main features of the property (air con, cctv etc). By covering all of the above, the prospective tenant will already know what it is they are paying for and removes the need for them to contact you to ask questions. Whenever you receive an enquiry, we strongly recommend a prompt response as a client may be enquiring with several owners at once and a late reply may mean a missed opportunity.
Q: How do I know if I've received a booking request or enquiry?
A: Any booking request or enquiry is automatically emailed to you, or if you have an enhanced listing you will also receive an instant SMS notification to advise that you have received an enquiry or booking request. Also, if you have entered a contact number for public view, you may receive phone calls direct from clients.
Q: How do I update my availability calendar?
A: To update the availability calendar simply log into your owners log in account and from here you can update your calendar in the "Availability Calendar" section. Remember, it is very important to keep this updated to reflect an accurate availability calendar for potential tenants.
Q: What method of payment does Holiday Rentals Mauritius accept?
A: We accept Visa and MasterCard payments via our online payment system. Please contact us if you do not have a Visa or MasterCard to arrange alternative payment. Properties will not be listed until payment is received.
Q: How do I advertise my property on the home page as either a "Featured Property" or "Property of the Week"?
A: Featuring your property on the homepage is a great way to increase traffic to your advertisement, and also increase enquiries. Please contact us if you are interested in advertising here and we will provide you with availability and pricing.
Q: I have forgotten my password, what do I do?
A: If you have forgotten your password, click here to reset your password. You will receive a temporary password by email. We advise that you login with your temporary password and change your password as soon as possible.
Q: How long does it take for support queries to be replied to?
A: We pride ourselves on providing prompt replies and solutions to your queries. However, from time to time we may experience large volumes of queries and during such times it may take up to 2 business days for us to reply.
FAQ's for Renters
Q: What does Holiday Rentals Mauritius offer to renters?
A: Holiday Rentals Mauritius is a classified advertising website. We advertise holiday homes for rental in Mauritius. The adverts on the site are created and managed by individual advertisers.
Our advertisers are either private holiday home owners, property managers or Real Estate agents. All enquiries you make via this website are sent directly to the property owner, manager or agent and your booking is with them, not with Holiday Rentals Mauritius.
Q: Can I save properties I like to a shortlist?
A: When you have found a holiday home, or several, that you are interested in, simply click on the "add to shortlist" button on the property you like and this will be stored in your shortlisted file for future reference.
Q: Can I email properties I like to a friend?
A: Yes, there is an option to email properties you're interested in to friends. When you click on the "Email property to a friend" option, add the email address and any comments and this will be sent to your friend with a link to the property.
Q: How can I tell if a property is available for my required dates?
A: Each property listing will have an availability calendar which will show dates available and when a property is booked. We would also encourage confirming the availability at time of booking.
Q: I have some questions about a property, who do I contact?
A: Fill in the contact form on the advert page and ask the advertiser directly. Give your email address and a phone number if possible so they can get back to you promptly. Most advertisers also display a phone number and languages spoken in the 'Contact details' on the advert page so you can call them directly. Please note that the time zone in Mauritius is GMT + 3 or GMT + 4 depending on daylight savings.
Q: How do I book a property?
A: The great thing about our site is that you deal directly with the advertiser, cutting out the middle man. When you find the property you want, fill out an enquiry form and this goes straight to the owner who will liaise directly with you. Be sure to advise the size of the group and any special requests when you submit your enquiry. Holiday Rentals Mauritius doesn't intervene with the request and all payments are made between yourself and the advertiser.
Q: I haven't heard back from the advertiser about my enquiry, what should I do?
A: We would advise giving an owner 3 – 4 days to reply to your enquiry. If you haven't heard back in this time we would suggest searching for other properties on our site. Be sure to check the junk mail in your email inbox and where possible call the advertiser directly as this results in immediate contact.
Q: Can I cancel my booking through Holiday Rentals Mauritius?
A: No. If for any reason you need to cancel your holiday, please contact the advertiser directly as this is the person with whom you made the booking. Holiday Rentals Mauritius does not take part in the booking process, therefore the cancellation has to be negotiated between you and the advertiser. When making your booking you should insist on a booking contract that specifies what will happen in the case of a cancellation.
Q: I am about to leave for my holiday, do I collect the keys from Holiday Rentals Mauritius?
A: No. As the booking is made directly with the advertiser, all arrangements for key collection and directions need to be sorted out between yourself and the advertiser.
Q: We have arrived and there is an issue with the property, who do we contact?
A: Contact the owner/agent directly to advise them of the problem. Make sure you have all their contact details handy with you.
Q: How do I leave feedback for a property?
A: Holiday Rentals Mauritius offers a feedback and rating service for guests. The advertiser will send you an email with the feedback and rating form to fill in. Simply fill it in and return to the sender. Remember, your feedback helps future holiday makers make informed decisions on where to stay!
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